Terms of Trading


  • Orders may be placed on our website carolcustombrass.co.uk only.
  • Once an order is placed the delivery time to us is expected to be approximately 12 – 16 weeks. This may vary depending on various factors including the details of the instrument ordered.
  • Delivery times are not guaranteed and we are unable to provide updates on the progress of orders.
  • We will notify the customer of any delays (i.e instruments we expect to deliver beyond 16 weeks)

Delivery Time:

  • UK deliveries usually take place the day after we receive a delivery, international delivery times vary.
  • International deliveries may be subject to local taxes and duties, it is the customer’s responsibility to check these and make any necessary payments.


  • CarolBrass instruments are made to order and to the customer’s specifications and are therefore not subject to any right to return. The only exception to this is if an instrument is found to be faulty.