FAQs

Frequently Asked Questions

No, all instruments are made to order to your specifications and we do not hold instruments in stock. If you want to try CarolBrass instruments before committing to a purchase please visit Trevor Jones Brass and Woodwind Ltd where a large range is available to try.

Yes and no! Carol Custom Brass Ltd is a separate business run by the team at TJBW. At Carol Custom Brass we can offer more options to our customers to customise their instrument online. CarolBrass instruments are still available from Trevor Jones Brass and Woodwind and there is a large range available to try. You now have the choice of having a stock item from the shop or something a little more bespoke from Carol Custom Brass.

Usually approximately 12 weeks although occasionally instruments may be available from CarolBrass’ stock, delivery of these would be faster.

£10 per instrument for mainland UK, international shipping varies depending on the country and is displayed at checkout.

Yes - but only as part of our pre-shipping checks. Instruments ordered from Carol Custom Brass are not taken from show room stock and will never be ex-demo.